Terms and Conditiones

1. Introduction and Acceptance of Terms

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“the User”, “you”, “your”) and Heavybet Limited (“the Operator”, “we”, “us”, “our”), the entity that owns and operates the website located at heavybet.bet (“the Platform”). By creating an account, depositing funds, placing a wager, or otherwise accessing or using the Platform in any manner, you acknowledge that you have read, understood, and unconditionally agree to be bound by these Terms in their entirety, together with our Privacy Policy, Bonus Policy, and Responsible Gambling Policy, each of which is incorporated herein by reference. If you do not agree to any provision set out in these Terms, you must immediately discontinue all use of the Platform and close your account. Your continued access to or use of the Platform following any modification to these Terms shall constitute your acceptance of such modified Terms. These Terms shall be governed by and construed in accordance with the laws of England and Wales, and any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

2. Licence and Regulation

Heavybet Limited operates under remote gambling licence number ALSI-202509029-FI1 issued by the relevant regulatory authority. The Operator is committed to maintaining full compliance with applicable regulatory requirements, including but not limited to anti-money laundering legislation, responsible gambling obligations, and consumer protection standards. The licence imposes specific conditions upon the Operator relating to the fair conduct of gambling, the protection of customer funds, and the prevention of gambling-related harm. Users may verify the validity of the Operator’s licence at any time through the issuing authority’s public register. Any gambling activity conducted through the Platform is subject to the regulatory framework under which the licence was granted, and the Operator reserves the right to restrict or suspend services in any jurisdiction where its operation would contravene local law.

3. Registration and Eligibility Requirements

To use the Platform, you must be at least eighteen (18) years of age or older, as required under the Gambling Act 2005 and any applicable legislation in your jurisdiction of residence. Each individual is permitted to hold only one (1) account on the Platform; the creation of multiple accounts by the same person, household, IP address, shared computer, or shared payment method is strictly prohibited. During registration, you must provide complete, accurate, and current personal information, including but not limited to your full legal name, date of birth, residential address, email address, and telephone number. You represent and warrant that all information provided is truthful and that you will promptly update any details that change. The Operator reserves the right to verify the accuracy of the information supplied and, in the event that any data is found to be false, misleading, or incomplete, may immediately suspend or permanently close the account, void all pending wagers, and confiscate any remaining balance. Accounts may not be opened by or on behalf of any person who is legally prohibited from gambling in their jurisdiction of residence.

4. Identity Verification (Know Your Customer)

In accordance with applicable anti-money laundering regulations and the Operator’s licence conditions, you may be required to submit identity verification documentation at any stage of your use of the Platform. Acceptable documents include a valid government-issued photographic identification document (passport, national identity card, or driving licence) and a recent proof of residential address (utility bill, bank statement, or council tax statement dated within the last three (3) months). Verification will be required before any withdrawal request is processed, upon accumulation of cumulative deposits exceeding £2,000, or at any time the Operator identifies suspicious, unusual, or potentially fraudulent activity. Until all requested documents have been received and verified to the Operator’s satisfaction, the Operator may freeze the account, withhold withdrawal requests, and restrict access to Platform features. The Operator may additionally request source-of-funds documentation where a User’s deposit activity exceeds £5,000 within any rolling thirty (30) day period. Failure to provide requested documentation within fourteen (14) calendar days of the request may result in permanent account closure and forfeiture of the remaining balance, subject to the return of verifiable original deposits where required by law.

5. Bonuses and Promotions

5.1 General Bonus Terms

All bonuses, free spins, cashback offers, and promotional credits issued by the Operator are subject to the specific terms set out at the time of the promotion and these overarching Terms. Unless otherwise stated in the applicable promotion, the following default conditions apply to all bonus offers.

5.2 Wagering Requirements

Bonus funds carry a wagering requirement of thirty-five times (35x) the bonus amount before any winnings derived from such funds may be withdrawn. Free spin winnings carry a wagering requirement of forty times (40x) the credited amount. Wagers placed on table games (roulette, blackjack, baccarat, and poker variants) contribute twenty per cent (20%) towards meeting wagering requirements. Wagers placed on slots contribute one hundred per cent (100%) unless explicitly excluded. Wagers on live dealer games contribute ten per cent (10%). The maximum permissible single wager while a bonus is active is £5 or ten per cent (10%) of the bonus amount, whichever is lower.

5.3 Validity and Expiry

Unless a specific promotion states otherwise, all bonus funds and associated wagering requirements must be fulfilled within thirty (30) calendar days from the date of credit. Free spins must be claimed within seven (7) calendar days of issuance and used within twenty-four (24) hours of activation. Any bonus funds or free spin winnings remaining after the applicable validity period shall be automatically forfeited and removed from the User’s account without prior notice.

5.4 Bonus Abuse

The Operator maintains a strict prohibition against bonus abuse. Bonus abuse includes, but is not limited to: opening multiple accounts to claim the same offer more than once; using irregular play patterns designed solely to satisfy wagering requirements with minimal risk (including opposing bets, low-risk roulette strategies, or systematic hedging across outcomes); collusion between accounts; and exploiting technical errors in bonus crediting. Where the Operator determines, in its sole and reasonable discretion, that bonus abuse has occurred, it shall void all bonus funds and any associated winnings, reverse pending withdrawals, and may permanently close the User’s account. The Operator reserves the right to withhold, revoke, or modify any bonus offer at any time without prior notice and without liability.

6. Deposits and Withdrawals

The Platform accepts deposits via debit cards (Visa, Mastercard), bank transfers, and such electronic payment methods as are displayed in the cashier section at the time of the transaction. Credit card deposits are not accepted in accordance with United Kingdom regulatory requirements. The minimum deposit amount is £10, and the minimum withdrawal amount is £20 unless otherwise specified. All withdrawal requests are subject to a processing period of up to seventy-two (72) hours from the time of request, exclusive of any additional time required by the User’s payment provider or financial institution. The Operator applies a same-method withdrawal policy: funds shall be returned to the payment method used for the most recent deposit, up to the deposited amount, with any excess payable via bank transfer. The Operator shall not be held liable for any delays, fees, or errors arising from the actions or omissions of third-party payment processors, banking institutions, or intermediary service providers. The Operator reserves the right to request additional verification before processing any withdrawal and to apply a pending period of up to forty-eight (48) hours during which the User may reverse the withdrawal request. Maximum withdrawal limits are set at £10,000 per transaction and £30,000 per calendar month unless alternative arrangements have been agreed in writing.

7. Acceptable Use Policy

You agree to use the Platform solely for lawful recreational gambling purposes. The following activities are strictly prohibited and constitute material breaches of these Terms: the creation or operation of multiple accounts (whether directly or by proxy); the use of automated software, bots, scripts, or any artificial intelligence tools to interact with the Platform; the exploitation of software errors, vulnerabilities, or glitches for financial gain; collusion with other Users to manipulate game outcomes; the use of any system or device designed to gain an unfair advantage; and any attempt to decompile, reverse-engineer, or otherwise interfere with the Platform’s software or security infrastructure. Any User found to have engaged in any prohibited activity shall be subject to immediate and permanent suspension of their account, cancellation of all pending wagers, confiscation of all funds held in the account (including deposited funds where permissible under applicable law), and referral to the relevant regulatory and law enforcement authorities where appropriate.

8. Responsible Gambling

The Operator is committed to promoting responsible gambling and preventing gambling-related harm. Users may at any time set personal deposit limits (daily, weekly, or monthly), loss limits, wagering limits, and session time limits through the account settings page or by contacting support at [email protected]. Self-exclusion is available for fixed periods of six (6) months, one (1) year, or five (5) years, during which the account will be closed and the User will be unable to re-register. Users may also access the GAMSTOP national self-exclusion scheme at www.gamstop.co.uk. The Operator does not guarantee any financial return from gambling and explicitly advises that gambling carries inherent financial risk. Gambling should not be considered a source of income, a means of debt recovery, or a substitute for professional financial advice. Users who believe they may have a gambling problem are encouraged to seek assistance from GamCare (www.gamcare.org.uk, helpline: 0808 8020 133) or Gamblers Anonymous (www.gamblersanonymous.org.uk). The Operator may intervene proactively where patterns of play indicate potential harm, including mandatory cooling-off periods and direct welfare communications.

9. Privacy and Data Protection

The Operator processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003. Personal data collected during registration and ongoing use of the Platform is processed for the purposes of account administration, identity verification, regulatory compliance (including anti-money laundering and responsible gambling obligations), fraud prevention, and, where the User has given explicit consent, the delivery of marketing communications. The Operator does not sell, lease, or otherwise transfer personal data to unaffiliated third parties for their independent marketing purposes. Users have the right to access their personal data, to request rectification of inaccurate data, to request erasure of their data (subject to regulatory retention obligations), to restrict processing, and to lodge a complaint with the Information Commissioner’s Office (ICO). Full details regarding data processing activities, retention periods, and third-party data sharing are set out in the Operator’s Privacy Policy, available at heavybet.bet/privacy-policy.

10. Anti-Money Laundering and Fraud Prevention

The Operator is subject to the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (as amended) and the Proceeds of Crime Act 2002. The Operator maintains comprehensive anti-money laundering (AML) and counter-terrorist financing (CTF) policies, including customer due diligence procedures, transaction monitoring, and suspicious activity reporting. The Platform is not to be used as a conduit for the laundering of proceeds of criminal activity. Where the Operator suspects or identifies transactions that may constitute money laundering, terrorist financing, or fraud, it is obligated to report such activity to the National Crime Agency (NCA) without notifying the User. The Operator may freeze accounts, withhold funds, and refuse transactions pending the outcome of any investigation. Users are required to fund their accounts exclusively from sources of legitimate, lawfully obtained income and to provide evidence of such upon request.

11. Limitation of Liability

To the maximum extent permitted by applicable law, the Operator, its directors, officers, employees, agents, and affiliates shall not be liable for: (a) any financial losses incurred as a result of gambling activity on the Platform; (b) any interruption, suspension, or discontinuation of the Platform or any game, whether caused by scheduled maintenance, technical failure, cyberattack, or force majeure; (c) any loss of data, unauthorised access to accounts, or security breaches resulting from the User’s failure to maintain the confidentiality of their login credentials; (d) any acts, omissions, delays, or errors of third-party service providers, including payment processors, game suppliers, and internet service providers; or (e) any indirect, consequential, special, or punitive damages, including lost profits, lost revenue, or loss of opportunity, howsoever arising. The Operator’s aggregate liability to any User in respect of all claims arising under or in connection with these Terms shall not exceed the balance held in the User’s account at the time the claim arose or £500, whichever is lower. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

12. Amendments to These Terms

The Operator reserves the right to amend, modify, or replace these Terms at any time and at its sole discretion. Revised Terms shall become effective immediately upon publication on the Platform at heavybet.bet/terms-and-conditions. It is the User’s responsibility to review these Terms periodically. The Operator will endeavour to notify Users of material changes via email or through a prominent notice on the Platform; however, the absence of such notice shall not affect the validity or enforceability of the amended Terms. Continued use of the Platform following the publication of revised Terms constitutes the User’s irrevocable acceptance of and agreement to the amended Terms. If you do not agree to any amendment, your sole remedy is to close your account and discontinue use of the Platform.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any dispute, controversy, or claim arising out of or in connection with these Terms, or the breach, termination, or invalidity thereof, shall first be submitted to the Operator’s internal complaints procedure by contacting [email protected]. The Operator shall acknowledge receipt within forty-eight (48) hours and provide a final response within eight (8) weeks. If the dispute is not resolved to the User’s satisfaction through the internal complaints process, the User may refer the matter to an approved alternative dispute resolution (ADR) provider as notified by the Operator. Nothing in this clause prevents the User from exercising any statutory rights that cannot be contractually waived.

14. Contact Information

For any enquiries, complaints, or requests relating to these Terms, please contact the Operator at:

Email: [email protected]

Website: heavybet.bet

By using the Platform, you confirm that you have read and understood these Terms and Conditions and agree to be bound by them in their entirety.